We can’t solve problems by using the same kind of thinking we used when we created them.

Albert Einstein

Highly recommended reading for all human beings.

Crucial Conversations: Tools for Talking When Stakes are High
Crucial Conversations
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.
Tools for talking when the stakes are high and emotions are intense.
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
Crucial Accountability
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield.
How to hold people accountable for broken commitments and bad behavior.
Malcolm Gladwell.
A page turner on how we think without thinking.
Thinking, Fast and Slow
Thinking, Fast and Slow
Daniel Kahneman.
Brilliant insights into how we think and make decisions.
Difficult Conversations: How to Discuss What Matters Most
Difficult Conversations
Douglas Stone, Bruce Patton, Sheila Heen
A true eye-opener, engagingly written by members of the Harvard Negotiation Project.
Getting to Yes: Negotiating Agreement Without Giving In
Getting to Yes
Roger Fisher, William Ury, Bruce Patton
A seminal work on negotiation.
Getting Past No
Getting Past No
William Ury
The indispensable companion to Getting to Yes.
Predicatably Irrational
Predictably Irrational
Dan Ariely
Sobering insights into the hidden forces that shape our decisions.